Sports betting involves financial risk. Outcomes are uncertain and you may lose some or all of the funds you stake. You should only wager amounts you can comfortably afford to lose, and never with money set aside for essentials such as housing, food, or bills.
No bet, system, tip, or promotion can guarantee a profit. Odds reflect probability and a built-in margin, and past results are not an indicator of future outcomes. Bonuses and boosts add value but do not remove risk.
You are responsible for managing your own spending. We provide tools to help you stay in control, including deposit limits, loss limits, session reminders, and cool-off periods. We encourage you to set these before you begin.
You can set personal limits or request a temporary break (time-out) or longer self-exclusion at any time from your account settings. Once a self-exclusion is active, we will take reasonable steps to prevent further wagering for the chosen period.
Our services are strictly for individuals aged 18 or over (or the legal minimum age in your jurisdiction, whichever is higher). Betting may be restricted or prohibited where you live; it is your responsibility to ensure participation is lawful for you.
If gambling stops being fun, take a break. Confidential help is available through national support services.
Helpline: 1-800-522-4700 (US) · available 24/7To protect our customers and the integrity of our platform, we are required to verify the identity of every account holder. KYC checks help prevent fraud, underage access, and financial crime, and are a condition of holding an account with us.
During verification, we collect and confirm your full legal name, date of birth, residential address, and contact details. We may use trusted third-party verification providers to confirm this information.
Information you provide is processed securely and only for verification, compliance, and fraud-prevention purposes, in line with our Privacy Policy and applicable data-protection law. We retain records only as long as required by law.
If we cannot verify your identity, or if information appears false, we may suspend or close your account and withhold withdrawals until verification is satisfactorily completed, as permitted by law.
We are committed to preventing our platform from being used to launder money or finance illegal activity. We maintain risk-based controls and cooperate fully with regulators and law-enforcement authorities.
Our program is designed to align with applicable anti-money-laundering laws and international standards (such as FATF recommendations) and with the requirements of our licensing regulator. Specific obligations depend on the jurisdiction in which we operate.
We apply customer due diligence to every account, and enhanced due diligence (EDD) to higher-risk customers and transactions. This may include additional identity checks and verification of the source of funds or wealth.
Deposits, wagers, and withdrawals are monitored on an ongoing basis for patterns that may indicate money laundering, structuring, or other suspicious behavior.
Where activity warrants, we may ask you to provide documentation evidencing the legitimate origin of your funds. We may delay or decline transactions until satisfactory evidence is received.
Where we identify reasonable grounds for suspicion, we will file reports with the relevant authorities as required by law. We are generally prohibited from "tipping off" customers about such reports.
We screen customers against applicable sanctions and watchlists. We do not knowingly provide services to sanctioned individuals or entities, or to customers in prohibited jurisdictions.
We retain identification, transaction, and compliance records for the period required by applicable law and make them available to regulators and authorities upon lawful request.
Alpexa Sports operates under a commercial gaming license obtained in the Republic of Costa Rica, which authorizes us to provide our online sports-betting services. We conduct our operations in accordance with the terms of that license and the applicable laws of Costa Rica.
Our services are operated by a company duly incorporated and registered in Costa Rica. Corporate registration details, license reference number, and registered office address are available on request and will be published here once finalized.
The license permits us to offer betting services to eligible customers in jurisdictions where such activity is lawful. We do not target or knowingly accept customers from jurisdictions where online betting is prohibited.
Laws governing online betting differ by country and region. It is your responsibility to ensure that participating in our services is legal in your place of residence before opening an account or placing a bet.
As part of our license obligations, we maintain responsible-gaming, KYC, and anti-money-laundering controls as described in the other sections of this page, and we cooperate with the relevant authorities in Costa Rica.
This policy explains what personal information Alpexa Sports collects, how we use and protect it, and the choices you have. It applies to our website, apps, and related services.
We use your data to create and manage your account, process bets and payments, verify your identity and age, prevent fraud and money laundering, provide support, personalize offers, and meet our legal and regulatory obligations.
We process personal data where it is necessary to perform our contract with you, to comply with legal obligations, to protect legitimate interests such as security and fraud prevention, or with your consent where required.
We share data only as needed with trusted service providers (such as payment, verification, and hosting partners), with regulators and authorities where required by law, and in connection with a corporate transaction. We do not sell your personal data.
We use cookies and similar technologies to keep you signed in, remember preferences, measure performance, and improve our services. You can manage cookie preferences through your browser or our cookie settings where available.
We keep personal data only as long as needed for the purposes described here and to meet legal, regulatory, and record-keeping requirements, after which it is deleted or anonymized.
We use technical and organizational measures — including encryption and access controls — to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, object to or restrict certain processing, and withdraw consent. To exercise these rights, contact us using the details below.
Your data may be processed in countries other than your own. Where it is transferred, we take steps to ensure an appropriate level of protection consistent with applicable law.
Our services are strictly for adults aged 18 or over. We do not knowingly collect data from anyone under 18, and will delete such data if discovered.
We may update this policy from time to time and will post the revised version here with a new date. For privacy questions or requests, contact our team at privacy@alpexa-sports.example.